01Principal knowledge and discretion
A controlled profile of preferences, routines, privacy rules, authorised contacts and decision limits enables useful service without unnecessary access to the principal’s private information.
- Preferences and protocols
- Family-office liaison
- Information minimisation
02Regional mobility
Vehicle standards, driver authority, timings, routes, arrival arrangements, parking, alternates and replacement transport are reviewed in proportion to the day and destination.
- Readiness before movement
- Route and timing discipline
- Replacement options
03Journey readiness
Before departure, documents, visas, contacts, transfers, accommodation, client-supplied medical information, communications and credible fallback options are checked against the actual itinerary.
- Document and contact check
- Medical information protocol
- Fallback planning
04Accompanied travel
The Companion travels on the same routing where agreed, manages the seams between aviation and ground movement, and keeps luggage, transfers, onward reservations and local handovers aligned.
- Same-routing presence
- Transfer coordination
- Controlled handovers
05Disruption management
When the plan changes, verified information replaces speculation. The Companion compares viable options, coordinates rebooking and accommodation, keeps the family office informed and records material decisions and expenses.
- Verified situation picture
- Rebooking and accommodation
- Decision and expense record
06Personal-safety and medical readiness
Situational awareness, first aid, client-approved medical information, local emergency contacts and clear escalation thresholds support a measured first response until the correct specialist assumes responsibility.
- Awareness and first aid
- Emergency-service access
- Specialist escalation
07Resilient communications
According to profile and jurisdiction, readiness may combine approved secure applications, multi-network connectivity, independent power, offline contact records and lawful satellite communications as a last-resort backup.
- Protected primary channels
- Independent power and data
- Lawful backup communications
08Recovery and aftercare
Continuity continues after the immediate event: medical or hotel follow-through, replacement documents, revised schedules, family-office updates, controlled expense reconciliation and lessons for the next journey.
- Practical follow-through
- Reconstructed itinerary
- Review and improvement